Guest Directory
SERVICES
Cooking Facilities
The kitchen in your room has been equipped with the cutlery and crockery you may need to use during your stay. Should you wish to make use of the cooking facility in your room please contact reception by dialling 9 on your in-room telephone for us to deliver this to your suite.
Dining
Tempt your tastebuds with a variety of eateries available within the estate including Guild, Café del Sol, 19 by Michael, The Farmhouse and Family Table. Please access the various menus available on the dining tab. Please contact the concierge to make bookings by dialling 9 from your in-room telephone.
Golf Carts
The hotel has a golf cart facility available, please speak to reception to discuss the hiring options.
Laundry
Guest laundry is done on the property, and is available 24 hours a day. Laundry baskets and lists can be found in the bathroom area of your suite.
Map
There is an easy to navigate map of the estate available in your room, should you require additional copies please contact reception by dialling 9 from your in-room telephone.
Mini Bar
We would be happy to stock your fridge with a selection of refreshments and alcoholic beverages for your stay. Kindly note, this service is available at an additional charge. Please contact reception to arrange your preferences.
Pressing
A clothes pressing service is available 24 hours per day, every day of the week. Please contact Reception by dialling 9 from your in-room telephone.
Privacy
A ‘Privacy Please’ sign can be found hanging behind the front door to your suite. Should you wish not to be disturbed, please hang this sign outside your door. Please note that your suite will not receive any service whilst this sign is in evidence.
Room Service
Our Room Service menu offers a diverse selection of dishes, prepared with the finest ingredients and delivered directly to your door. Enjoy breakfast, lunch, or dinner at your leisure. Please contact Reception by dialling 9 from your in-room telephone to place your order.
Shuttle
Shuttle services are available for the golf course, and the spa which opens in early 2025. Please speak to reception to book a transfer.
Television and entertainment
Each suite is equipped with a HD LED screen television with remote control and iPTV digital bouquet.
Transfers
Please book a private transfer to the airport or for any other excursion you would like to enjoy with our reception team by dialling 9 from your in-room telephone.
Wake-up call
To arrange a wake-up call please contact Reception by dialling 9 from your room.
GUEST INFORMATION
Accounts
Accounts are payable on presentation, in cash or by credit card. We regret that personal or company cheques cannot be accepted. Guests staying for a period exceeding 7 days are requested to settle their accounts on a weekly basis.
Affiliated Properties
Steyn City Hotel is affiliated with several prestigious properties, including Saxon Hotel, Villas and Spa, and Shambala Private Game Reserve. Each of these exceptional locations offers a unique blend of luxury, comfort, and outstanding service, allowing guests to experience the best of South Africa’s hospitality.
Children
We offer a variety of activities designed to keep children entertained. Families can enjoy the 300-meter lagoon for water fun, explore the parklands, or relax at our outdoor play areas.
Climate Control
Each of our luxury serviced apartments is equipped with advanced climate control systems.
Concierge
Our concierge team is here to help with any bookings or experiences you wish to enjoy during your stay. Dial 9 from your in-room telephone to contact Reception.
Credit cards
We accept American Express, Diners Club, Master Card and Visa.
Doctor / Medical emergencies
We have a General Practitioner on call 24 hours a day, should you require any medical attention. Please contact reception by dialing 9 on your in-room telephone.
Dry cleaning
Dry cleaning is done off the premises, Monday to Friday only. For a same-day service, please hand the items in before 09:00. Please contact Reception by dialing 9 on your in-room telephone to arrange your dry cleaning to be collected.
Electricity and voltage
The electrical supply at the hotel is 220V (AC), and power points are 3-pin, 15 Amp.
Emergencies
See Doctor/Medical emergencies and Fire emergencies.
Evacuation Routes
Our Emergency Plan includes two evacuation routes leading to designated assembly areas.
- The primary route is the preferred option and should be followed unless deemed unsafe or inaccessible.
- The secondary route is available as an alternative if the primary route cannot be used.
During an evacuation, it is important to proceed swiftly yet calmly. Please follow the instructions of the designated Evacuation Officers. Keep left on walkways. Maintain single file. Please do not panic, run or evacuate beyond the designated assembly area.
Evacuations will occur when an alarm sounds and/or upon instruction from the Emergency Controller.
The assembly area will depend on the nature of the emergency: Assembly Area A is a safe location within the premises, such as the grassy area between the Lagoon turnstiles and the City Centre Piazza. Assembly Area B is used in more serious emergencies requiring evacuation off the premises, located on the lawns/grounds to the west of the lagoon perimeter. Please remain in your designated assembly area until further instructions are provided.
Green initiative
Steyn City Hotel is dedicated to maintaining a comprehensive green efficiency programme. We prioritize eco-friendly practices, such as well-managed recycling, By implementing measures to reduce single-use plastics, particularly in the packaging of stock delivered to our property, we aim to minimize our environmental footprint. Furthermore, we proudly source items produced locally, supporting local development and significantly reducing carbon emissions associated with transportation.
Hair Dryers
A hair dryer is provided in the drawer of the dressing table in your suite.
House Rules
Please keep in mind that Steyn City Hotel is located in a residential estate and that a set of house rules applies to your stay.
Internet
We offer complimentary high-speed connectivity. Please use your surname and room number to connect to W-iFi.
Leading Hotels of the World
Steyn City Hotel is proud to be a member of Leading Hotels of the World, a prestigious collection of luxury hotels renowned for their exceptional service and unparalleled experiences. As part of this exclusive group, we uphold the highest standards in hospitality, ensuring that each guest enjoys a memorable stay with us. From exquisite accommodations to outstanding dining options, our commitment to excellence reflects the values and heritage of Leading Hotels of the World, providing you with a truly luxurious getaway.
Lost property
To retrieve lost property, please contact Reception by dialling extension 9. Should you find a misplaced item in the hotel, please hand it to reception for safekeeping.
Places of worship
Our reception team can advise you of the location of several places of worship of various denominations, as well as the times of services.
Privacy
A ‘Privacy Please’ sign can be found hanging behind the front door to your suite. Should you wish not to be disturbed, please hang this sign outside your door. Please note that your suite will not receive any service whilst this sign is in evidence.
Safes
Your room offers you the convenience and safety of a digital safe, which can be found in the wardrobe. A 4-digit pin code of your choosing is required to operate the safe.
MEETINGS AND EVENTS
Guild Shared Workspace
Guild Shared Workspace, located near Central Park and adjacent to the hotel reception, offers a stylish and comfortable environment for productivity. Whether you need a quiet space to work or host meetings, our workspace is designed to meet your professional needs. Please speak to reception to secure a desk or meeting room.
Guild Conferencing
Guild Conferencing, situated near Central Park and adjacent to the hotel reception, provides a sophisticated venue for your business meetings, conferences, or private events. With state-of-the-art facilities and tailored services, we ensure a seamless experience for all your professional gatherings. Please view our events spaces on this link.
