helpful information

What is included in every apartment?
Each apartment includes a fully equipped kitchen, fridge and freezer, washing machine and tumble dryer, complimentary high-speed Wi-Fi, secure parking, daily housekeeping and breakfast at Guild Restaurant.

Do the apartments have full kitchens?
Yes. Every apartment features a fully equipped kitchen with appliances, crockery and cutlery. Essential cooking equipment is available on request

Do the apartments include a washing machine and tumble dryer?
Yes. Apartments include a washing machine and tumble dryer for added convenience.

Do the apartments have a fridge and freezer?
Yes. Each apartment has a fridge and freezer. The hotel can also stock the fridge with selected refreshments at an additional charge.

Are tea and coffee facilities provided?
Yes. Tea and coffee-making facilities are provided in the apartments.

Is Wi-Fi included?
Yes. Complimentary high-speed Wi-Fi is available in the apartments and throughout the hotel.

Is housekeeping included?
Yes. Daily housekeeping is included.

Is secure parking included?
Yes. Complimentary secure on-site parking is available to hotel guests.

Is there a minimum stay requirement?
No minimum stay is generally required. Specific offers, dates or apartment categories may carry separate booking conditions.

Are pets allowed in the apartments?
Unfortunately, pets are not allowed in our apartments to ensure the comfort of all our guests.

How can I make a reservation?
You can make a reservation directly through our website, by calling our reservations team, or by emailing us at reservations@steyncityhotel.co.za

What is your cancellation policy?
Cancellation terms vary according to the rate booked. Please refer to your booking confirmation for the conditions applicable to your reservation.

Can I modify my reservation after booking?
Yes. Amendments are subject to availability and the terms of the reservation. Please contact Reservations for assistance.

What payment methods are accepted?
The hotel accepts major credit cards, debit cards and bank transfers.

Can I receive an invoice?
Yes. An invoice can be supplied on request or sent to the email address associated with the reservation.

What time is check-in?
Check-in is from 14:00.

What time is check-out?
Check-out is by 11:00.

Can I arrange early check-in or late check-out?
Early check-in and late check-out are subject to availability and may incur an additional charge.

How do I access Steyn City Estate?
Access information will be provided before arrival. Guests should use the relevant estate entrance and follow the directions to Steyn City Hotel.

What documents are required at the gate?
Guests should have their reservation details, estate access information and valid identification available when arriving. A valid driver’s license is required for self-driving guests.

Is Reception open 24 hours?
Yes. The hotel offers 24-hour front desk assistance

What can Concierge assist with?
Concierge can assist with restaurant reservations, golf bookings, spa appointments, transfers, estate experiences and local recommendations.

How do I contact Concierge during my stay?
Dial 9 from the telephone in your apartment to contact Reception and request Concierge assistance.

Can Concierge help plan activities for families?
Yes. Concierge can recommend age-appropriate estate activities and assist with relevant bookings.

Can special occasions be arranged?
Guests may contact Concierge in advance to discuss celebrations and special arrangements. Available options and charges will depend on the request.

Are airport transfers available?
Yes. Airport transfers can be arranged in advance through Reservations or Reception.

Can private transport be arranged during my stay?
Yes. Reception can assist with private transfers for airport journeys and other excursions.

Is an airport meet-and-greet service available?
Meet-and-greet requirements should be discussed with Reservations in advance. The team will advise on availability and any additional charges.

How far is Steyn City Hotel from Johannesburg’s international airports?
Steyn City Hotel is approximately a 40-minute drive from OR Tambo International Airport and 15 minutes from Lanseria International Airport, depending on traffic.

Can transport be arranged around the estate?
Shuttle services are available to selected estate facilities, while golf cart hire can be discussed with Reception.

What payment methods do you accept?
We accept all major credit cards, debit cards, and bank transfers.

Can I receive an invoice for my stay?
Yes, invoices can be provided upon request. Please let our front desk know if you require an invoice at check-out, alternatively the invoice will be sent to the email address on file.

How do I find the hotel?
Steyn City Hotel is located in the City Centre, please use this pin for GPS directions.

Are children welcome?
Yes. Steyn City Hotel welcomes families and children.

What is the child policy?
The child policy depends on the guests’ ages, apartment category and occupancy. Please provide children’s ages when booking so Reservations can advise accordingly.

What family-friendly activities are available?
Families can enjoy the lagoon, parklands, outdoor play areas, cycling routes and other recreational activities across the estate.

Can baby cots be arranged?
Baby cots may be requested in advance and are subject to availability.

Do you have dining options on-site?
Yes, enjoy relaxed dining at Guild Restaurant, drinks, Afternoon tea and light bites at The Bar, or in-room dining from the comfort of your apartment.

Is breakfast available?
Yes, breakfast is available daily in Guild. This is included in your rate.

Can I dine at the hotel without staying overnight?

Yes, guests are welcome to dine at Steyn City Hotel without staying overnight. Enjoy a meal at Guild Restaurant or drinks and light bites at The Bar.

Can dietary requirements be accommodated?
Dietary requirements should be shared when making a reservation. The culinary team will advise which requirements can be accommodated and whether advance arrangements are necessary.

Is room service available?
Yes. Room service is available for breakfast, lunch and dinner. Please contact Reception to place an order. A fee will be applicable for room service orders.

Is Afternoon Tea available?
Afternoon Tea is available at The Bar at Steyn City Hotel on selected days or by reservation. Please confirm availability in advance.

What restaurants are available within Steyn City?
Dining options include Guild, The Clubhouse, Café del Sol, The Farmhouse and Family Table. Operating days and hours may vary.

Can the hotel arrange restaurant reservations?
Yes. Concierge can assist with restaurant reservations across the estate.

Can hotel guests visit The Clubhouse at Steyn City? 
Hotel guests can visit The Clubhouse, subject to its operating hours and any access requirements applicable at the time.

What is available at The Clubhouse?
The Clubhouse offers a relaxed bistro-style dining experience, fine wines and views across the golf course.

Can I dine at The Clubhouse?
Yes. Guests can request a dining reservation through Concierge, subject to availability.

Do I need to reserve a table?
Advance reservations are recommended, particularly over weekends, event periods and peak times.

Is The Clubhouse only for golfers?
No. The Clubhouse dining experience may also be enjoyed by non-golfing guests, subject to its access arrangements and operating hours.

What estate facilities do hotel guests have access to?
Guests can enjoy Steyn City’s extensive lifestyle offering, including the lagoon, golf course, walking and cycling trails, recreational facilities, restaurants and family-friendly outdoor spaces. Some activities require advance booking and may incur an additional charge.

Do hotel guests have access to the lagoon?
Yes. Hotel guests may enjoy the 300 m lagoon and its recreational facilities, subject to operating hours, availability and estate regulations.

Can guests use the walking, running and cycling trails?
Yes. Guests can explore Steyn City’s walking, running and cycling routes during their stay. They would need to make use of their own bikes to enjoy the cycling routes.

Can hotel guests play golf?
Yes. Guests can request tee times on the Nicklaus Design championship golf course through Reception or Concierge, subject to availability and applicable fees.

How do I book golf?
Golf bookings can be made through the hotel Concierge or at Reception.

What are the golf course operating hours?
Tee times and course availability vary, with a number of tee times available daily for hotel guests. Our Concierge team can confirm availability and assist with bookings.

Can guests use the padel and tennis courts?
Guests may book selected estate sporting facilities subject to availability, operating conditions and applicable fees. Concierge can assist with the arrangements.

Do guests have access to Saxon Spa Steyn City?
Yes. Hotel guests may book treatments and wellness experiences at Saxon Spa Steyn City. Advance reservations are recommended and treatments are charged separately.

Are there family-friendly facilities on the estate?
Yes. Families can enjoy the lagoon, parklands, outdoor play areas, cycling routes and other recreational experiences across the estate.

Can guests explore the estate during their stay?
Yes. Guests are encouraged to discover the estate’s restaurants, parklands, outdoor routes and recreational facilities. An estate map is available in the apartment or from Reception.

Is there a gym available?
There is a fitness centre available at the hotel. There are gyms available on the estate, charged separately for use. Please contact Reception to enquire for more information.

What treatments are available at Saxon Spa Steyn City?
The spa offers signature treatments, therapeutic experiences and advanced skincare, including specialist wellness journeys. Please consult the current spa menu for available treatments and prices.

Are there activities for non-golfers?
Yes. Guests can enjoy the spa, lagoon, dining venues, walking and cycling routes, outdoor spaces and other recreational activities.

Is medical assistance available?
Yes. The hotel has access to medical assistance and can arrange for a doctor if required.

What activities or attractions are nearby?
Our concierge team can provide information and recommendations for local attractions, tours, and activities to enhance your stay.

Can hotel guests access Saxon Spa Steyn City?
Yes, hotel guests have access to Saxon Spa Steyn City and can enjoy a range of signature treatments.

Is transport provided from the hotel to the spa?
Yes, our Concierge team can assist with arranging a complimentary shuttle between the hotel and Saxon Spa Steyn City.

What treatments are available at Saxon Spa Steyn City?
The spa offers a selection of massages, facials, body treatments and wellness experiences. View our spa price list on our website for the full treatment selection.

Do I need to book a spa treatment in advance?
Yes, advance booking is recommended and our Concierge team can assist with reservations, subject to availability.

Can I host a meeting at Steyn City Hotel?
Yes. Guild offers meeting, conferencing and shared workspace facilities.

What types of events can be hosted?
The venue can accommodate conferences, seminars, workshops, corporate meetings, product launches and social events.

What event spaces are available?
Available spaces include Guild Hall, Willow Room, a boardroom and smaller Raven meeting rooms. The Events team can recommend a space based on the event format and number of guests.

Is audiovisual equipment available?
Yes. Audiovisual equipment is available, while additional equipment can be arranged according to event requirements.

Is event catering available?
Yes. Catering options include refreshments, lunches and formal dining. Menus can be discussed with the Events team.

How do I book a meeting or event?
Submit an enquiry through the website or contact the hotel’s Reservations and Events team.

Is there on-site support during the event?
Yes, our professional events team will be on-site to assist with setup, technical support, and any other needs during your event.

Is there parking available for guests?
Yes, we offer ample on-site parking for event attendees.

How can I book the conference venue?
You can book the venue by contacting our events team through our website, by calling us, or by emailing us at reservations@steyncityhotel.co.za

What is included in the venue rental fee?
The rental fee includes access to the conference space, basic audiovisual equipment, standard furniture setup, and on-site support staff. Additional services can be arranged for an extra fee.

Is there a deposit required to reserve the venue?
Yes, a deposit is required to secure your booking. The amount and payment terms will be detailed in your booking agreement.

What payment methods do you accept for venue bookings?
We accept all major credit cards, bank transfers, and corporate checks. Please contact our billing department for detailed payment information.

What audiovisual equipment is available?
Our venue is equipped with state-of-the-art audiovisual equipment.

Is Wi-Fi available at the venue?
Yes, high-speed Wi-Fi is available throughout the venue for all guests and participants.

Can we arrange for additional equipment or furniture?
Yes, additional equipment and furniture can be arranged upon request. Please discuss your requirements with our events team in advance.

Do you provide catering services?
Yes, we offer a range of catering options, including coffee breaks, lunches, and formal dinners. Our events team can assist you in selecting the best menu for your event.

Can we bring our own catering?
External catering is not allowed.

Do you have medical assistance available?
Yes, we have access to medical assistance and can arrange for a doctor to visit if needed.