Please let us know if you have any enquiries.
What amenities are included in the apartments?
Our apartments come fully furnished with high-end amenities, including a fully equipped kitchen, high-speed internet, a smart TV, luxury toiletries, and housekeeping services.
Is there a minimum stay requirement?
No, we do not have a minimum stay requirement. Please contact our reservations team for more details.
How can I make a reservation?
You can make a reservation directly through our website, by calling our reservations team, or by emailing us at reservations@steyncityhotel.co.za
What is your cancellation policy?
Please refer to your booking confirmation for specific details.
Can I modify my reservation after booking?
Yes, modifications can be made subject to availability and our modification policy. Please contact our reservations team for assistance.
What are the check-in and check-out times?
Check-in is from 2 PM and check-out is by 11 AM. Early check-in and late check-out are subject to availability and may incur additional charges.
Is there a 24-hour front desk service?
Yes, we offer 24-hour front desk service to assist you at any time during your stay.
Do you offer airport transfers?
Yes, we provide airport transfer services upon request. Please contact us in advance to arrange this service.
Is there parking available on-site?
Yes, we offer secure on-site parking for our guests.
Are pets allowed in the apartments?
Unfortunately, pets are not allowed in our apartments to ensure the comfort of all our guests.
Do you have dining options on-site?
Yes, we have an on-site restaurant offering a range of gourmet dishes. Room service is also available.
Is breakfast available?
Yes, breakfast is available daily in Guild. This is included in your rate.
What activities or attractions are nearby?
Our concierge team can provide information and recommendations for local attractions, tours, and activities to enhance your stay.
How can I book golf tee times?
You can easily book golf tee times through the Steyn City Hotel by Saxon website or through our concierge at the Reception.
What are the tee times for the golf course, and how many holes are available?
Tee times for the golf course are available daily from ( Times ). The golf course offers both 9-hole and 18-hole options.
What activities are available at Steyn City?
At Steyn City you can found a range of activities to suit all interests:
Steyn City Golf Course
Steyn City 300m Lagoon
Steyn City Gallery
Padel Courts
Outdoor Fitness Zones
Clubhouse Gym
Mountain Bike Trail
Helistop
What dining options are available at Steyn City?
Steyn City offers a variety of dining options:
19 By Michael
Café Del Sol
The Family Table
Guild Restaurant
When will Saxon Spa at Steyn City be opening?
Saxon Spa at Steyn City will be opening in February 2025.
Do you have medical assistance available?
Yes, we have access to medical assistance and can arrange for a doctor to visit if needed.
What payment methods do you accept?
We accept all major credit cards, debit cards, and bank transfers.
Can I receive an invoice for my stay?
Yes, invoices can be provided upon request. Please let our front desk know if you require an invoice at check-out, alternatively the invoice will be sent to the email address on file.
How do I find the hotel?
Steyn City Hotel is located in the City Centre, please use this pin for GPS directions.
What types of events can be hosted at the Guild conference venue?
Our venue is ideal for conferences, seminars, workshops, corporate meetings, product launches, and social events.
What is the maximum capacity of the venue?
Please refer to the Guild page for an outline of our venue capacities.
How can I book the conference venue?
You can book the venue by contacting our events team through our website, by calling us, or by emailing us at reservations@steyncityhotel.co.za
What is included in the venue rental fee?
The rental fee includes access to the conference space, basic audiovisual equipment, standard furniture setup, and on-site support staff. Additional services can be arranged for an extra fee.
Is there a deposit required to reserve the venue?
Yes, a deposit is required to secure your booking. The amount and payment terms will be detailed in your booking agreement.
What audiovisual equipment is available?
Our venue is equipped with state-of-the-art audiovisual equipment.
Is Wi-Fi available at the venue?
Yes, high-speed Wi-Fi is available throughout the venue for all guests and participants.
Can we arrange for additional equipment or furniture?
Yes, additional equipment and furniture can be arranged upon request. Please discuss your requirements with our events team in advance.
Do you provide catering services?
Yes, we offer a range of catering options, including coffee breaks, lunches, and formal dinners. Our events team can assist you in selecting the best menu for your event.
Can we bring our own catering?
External catering is not allowed.
Is there on-site support during the event?
Yes, our professional events team will be on-site to assist with setup, technical support, and any other needs during your event.
Is there parking available for guests?
Yes, we offer ample on-site parking for event attendees.
What payment methods do you accept for venue bookings?
We accept all major credit cards, bank transfers, and corporate checks. Please contact our billing department for detailed payment information.
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